User id and password is the same account id provided by UPPCL.

We understand this can happen sometimes due to multiple reasons like Bank Server issue, slow internet etc.

Rest assured, your money is safe and will be refunded to your original payment method in 48 working hours (i.e. 7-8 working days)

Even if the energy consumption is zero, the monthly fixed charges, common area power charges, meter installment(if applicable) for your society will be deducted from your account.